How to complain
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem. In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.
If you would like to make a formal complaint, then you should contact our Director, Clare Butler. You can read our full complaints procedure here [insert link]. Please make contract by telephone on 01743 292444 or by e mail to firstname.lastname@example.org
What do to if we cannot resolve your complaint
If we are unable to resolve the complaint with you then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates problems about poor service from lawyers. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
If you would like more information about the Legal Ombudsman, please contact them. Contact details:
Call: 0300 555 0333 between 9am to 5pm
Post: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
If your complaint is not about our service?
Very rarely someone may be concerned about the conduct of a solicitor. We hope this will never occur with any of the Hooper Burrowes team but the Solicitors Regulation Authority can help if you are concerned about our behaviour.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
We will do all we can deliver great service to our clients and will treat any feedback on our services as a chance to improve.
Do get in touch if you have any comments or feedback.